Thieves exploit phone system for the deaf - Lisa Myers & the NBC Investigative Unit - MSNBC.com
More significant, former AT&T and MCI operators Cathy Audia and Sheila Satterwhite say the system is being exploited by thieves.
"Eighty-five to 90 percent" of the calls Audia says she handled were scams. "The majority of them, very rarely did we get an actually hearing-impaired call," she says.
They say overseas thieves use stolen credit cards and the voices of relay operators to run up large orders from unsuspecting U.S. merchants who may let their guard down because they think they're helping a deaf person.
How much money do they think they helped steal from American businesses?
"Multi-millions," says Audia, "multi-millions."
"I felt like a criminal every day I left work," adds Satterwhite.
By law, every call has to be put through, no matter what the content is.
Friday, January 05, 2007
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